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When can I receive the shoes after the payment?
You will receive an email over your order information after the successful payment, and we will arrange the shipment in 2-4 business days, then send you the tracking number. Usually, the shipment takes 8-10 days to reach to you.

Can I cancel my order or change my receiving address after the product delivered?
You may cancel the order or change the address by Contact Us if the product hasn’t been delivered, otherwise, you may not.

If I searched and find no results of the shoes I want, what can I do?
If you can’t find a product when you search for it, mostly the product is not on sale here, and you may submit a proposal; Or you may have the wrong way of searching, please contact our customer service for help.

Which Express Company you cooperated to deliver the goods?
We cooperated with four express companies which are DHL, EMS, and 4PX Worldwide Express. We will choose the perfect way to deliver the goods according to your location to secure that you receive them as soon as possible.

Can I split my payment between different credit cards?
You can finish your payment with only one credit card per order.

Can I get a discount or promo codes for my first buy?
No discount for a new buyer;
5% discount for VIP1 who reordered at least twice;
8% discount for VIP2 who reordered not less than four times;
At present, we don’t offer any promo codes for the first buyer but we’ll have promotions in the future!

What should I do if I want to exchange or return and get a refund?
Buyyzys.me provides the services of exchange or return. Detailed information please read the Return Policy on the home page.

How do I contact you if I have problems?
You can contact our customer service via phone call, Google Voice or Email and we will respond promptly during the work time.

Why can’t I finish the payment and buy?
If you are unable to buy, you may have been in the fraud purchase list due to your misbehavior, thus you are not allowed to buy.

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